Last updated: July 2026
By accessing or using the LoyalGraahak application ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our Service. These Terms apply to all visitors, users, and others who access or use the Service.
LoyalGraahak is a digital loyalty and rewards management tool designed specifically for Indian small business owners (such as salons, restaurants, and retail shops). Features include loyalty tracking, QR-based stamp cards, visit logging, reward management, business analytics, WhatsApp message templates, and referral programs.
To use our Service, you must register using Google Sign-In. You agree to provide accurate, complete, and current information. Each account is limited to one business entity. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
We offer the following subscription tiers (subject to a 30-day free trial):
All prices are quoted in INR (Indian Rupees) and are exclusive of applicable taxes unless stated otherwise.
All subscription payments are securely processed via Razorpay in INR. Subscriptions are billed on an annual basis. Upon renewal or initial purchase, payments are processed upfront. There are no prorated refunds for partial usage of the Service.
We provide a 30-day free trial so that you can evaluate our Service before committing financially. Once a subscription is activated and paid for, no refunds will be provided. For further details, please review our Cancellation and Refund Policy.
Upon account creation, you will automatically receive a 30-day free trial offering full access to all features. At the end of the 30-day period, the trial will auto-expire, and your access will be restricted unless you subscribe to one of our paid plans.
You agree to provide and maintain accurate information on our platform. You must comply with all applicable messaging and spam laws. You are prohibited from misusing the platform, attempting to bypass our security measures, or using the Service for unlawful activities. You are solely responsible for the customer data you upload, collect, and manage via LoyalGraahak.
You agree to send messages (including WhatsApp messages) only to customers who have explicitly opted in to receive them from your business. You must not send spam, unsolicited promotional messages, or deceptive content. LoyalGraahak is not responsible for your WhatsApp account being restricted or blocked by WhatsApp due to spam complaints or policy violations.
LoyalGraahak and its original content, features, functionality, and design are owned exclusively by LoyalGraahak and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You own all rights to the data you provide to the platform.
The business owner retains full ownership of all customer data collected and inputted into LoyalGraahak. LoyalGraahak acts solely as a data processor on your behalf and will not sell, rent, or lease your customer data to third parties.
The Service is provided on an "as is" and "as available" basis. In no event shall LoyalGraahak, its directors, employees, partners, or agents, be liable for any indirect, incidental, special, consequential, or punitive damages. LoyalGraahak's maximum liability to you for any claims arising out of your use of the Service shall be limited to the subscription fees paid by you in the 12 months preceding the claim.
You agree to defend, indemnify, and hold harmless LoyalGraahak and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses resulting from your misuse of the Service or a breach of these Terms.
We strive to provide best-effort uptime for the Service but do not guarantee a specific Service Level Agreement (SLA). The Service may occasionally be unavailable due to planned maintenance, updates, or technical emergencies. We are not liable for any disruptions or data loss resulting from such unavailability.
LoyalGraahak reserves the right to terminate or suspend your account immediately, without prior notice or liability, for any reason, including without limitation if you breach the Terms. You may choose to delete your account at any time. Upon deletion, your data will be retained in accordance with our data retention policies before being permanently erased.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in Pune, Maharashtra.
In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the parties shall first attempt to resolve the matter amicably through good faith negotiation. If the dispute cannot be resolved amicably, it shall be finally settled by binding arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996.
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in full force and effect.
If you have any questions about these Terms, please contact us at loyalgraahak@gmail.com.
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